Over 70% of IT outsourcing engagements will be influenced by cloud adoption strategies by 2024.
The cloud phone system can scale corporate operations up or down in accordance with changing needs.
No matter what industry a firm is in, cloud telephony is a benefit for all sizes and types of enterprises. With the help of modern technology, anyone can overcome commercial obstacles.
Here, we’ve covered a few professional issues that cloud phone system can address. Let’s investigate how.
Which Issues with Phone Systems Are the Most Typical?
The specific issues with phone systems can vary, but they all have an effect on how effectively operations are run and, ultimately, how much money is made.
Here are some of the most frequent issues mid-market organizations have with their phone systems, ranging from excessive expenditure on hardware and system usage to giving customers and staff a bad call experience.
· You require a receptionist phone with three-way calling and transfer capabilities
A phone for the receptionist’s desk should be a part of your business phone system. It should be possible to transfer calls from the receptionist’s phone to any other workplace phone. The front desk agent should be able to transfer calls to another phone, stay on the line, and welcome callers.
Additionally, a second receptionist’s phone can be purchased to use in the conference room. Each conference call can have new callers welcomed, and you can even mute the lines for a private conversation.
· Limited features
‘Voice’ is no longer the only feature available in modern phone systems. They have evolved into complete unified communication (UC) systems, which include a wide range of capabilities that boost productivity.
Some of the features that could enhance your employees’ day-to-day work include mobile apps, multi-site integrations, auto-attendants, call recording, click-to-dial, wallboards, and call management.
However, they might not be compatible with your present phone system. Typically, these supplementary features supply the KPI data that gives firms accurate operational insight and supports change.
· Ignoring the need for data collection and reporting
Today’s commercial phone systems are challenged by data collection and storage, just as they are by other technologies we utilize. How many of us are aware that our phones can provide us with useful customer data?
To track, measure, and analyze phone data, for instance, a customer relationship management (CRM) system might be integrated.
- Call logs to show high- and low-volume times.
- Average hold times, call records, the length of time it took to close a deal, the number of times your salespeople interact with clients, and more.
This knowledge aids in the long-term improvement of office operations, which benefits client happiness. Instead of depending simply on assumptions, your decisions can (and should) be informed by data.
• Limited business reach
Location determines how traditional phone systems operate. If you are outside the call center’s boundaries, you cannot place or receive calls. Businesses that operate in many regions and nations also confront difficulties. This restricts your ability to contact clients worldwide.
You can place and receive calls whenever you want, anywhere, with the help of the cloud telephone system. You don’t need to worry about whether or not your company is physically located anywhere. You only need a softphone and cloud telephony services to communicate with clients from anywhere.
• No formal salutations or greetings
The first time many clients interact with a firm is over the phone. IVR, or interactive voice response, is not new. Although it may appear that this capability is only available to larger businesses or call centers, SMEs frequently use it to start every call with a standard, client-focused greeting.
Have you ever considered the possibility that a poorly written auto attendant script can really turn away potential customers? The top three IVR errors to avoid are listed below:
- Providing your clients with an excessive number of options
- Cornering your client without giving them the chance to speak with a live person
- Burying the most crucial details in the menu
• Some business phone systems are overly complicated.
A company phone system is something you order; it is a complicated system that might be challenging to learn. You do not have time to close your company down so that your team members can receive phone training. Customers will become irate if their voicemails are not returned, and you will lose money if they get lost in the system.
Invest in a simple to use business phone system. You must place a page with a short set of actions and gestures on every desk in the office so that your staff members can control their phones. Order phones from a firm that gives support and/or service, and remove all the features you do not require.
Your company will suffer if your phone system cannot keep up. Check to see whether any of the aforementioned instances apply to you, put a stop to it, and your firm will reach its full potential.
Additionally, VoIP is a worthwhile investment if you are still utilizing a traditional landline system; alternatively, you can choose a cloud-based phone system such as Vonex that doesn’t require any hardware.