Tips & Templates for Writing Great Knowledge Base Articles

The best help content is informative, engaging, unquestionably straightforward, and mindful of how and why a customer searched for help in the first place. To build knowledge base articles that meet all of those criteria, follow these eight best practices. For more   Fubo.tv/firetv 1. Don’t make assumptions Customers turn to your self-service documentation to solve […]

Article Writing Tips and Advice From the Masters

As the world becomes increasingly digital, knowing how to write well is more vital than ever. Great content—and great writing—attracts links, builds credibility, and stimulates social media. Unfortunately, the costs of creating good content often deter publishers from doing so, forgetting that the least expensive way of publishing great content is through self-creation. If you’re […]